Resource / FAQ

Answers for every stage of your project.

Clear, practical information for selecting, ordering, installing and maintaining Jasper CNC woodworking machinery.

Frequently Asked Questions

Browse by topic to quickly find purchasing, technical and after-sales information.

5 Topics · 14 Answers

01Machine Selection

What products are suitable for a 4 × 8 machine?
A 4 × 8 machine is suitable for solid wood chair legs, table legs and other irregular solid wood workpieces. We recommend keeping workpiece dimensions within approximately 30 × 30 × 1200 mm. This type of machine is well suited to high-volume, repetitive production because it can process multiple identical workpieces simultaneously, improving output and batch consistency.
When should I choose an ATC automatic tool-changing model?
An ATC model is recommended for workpieces with multiple processes, higher accuracy requirements or higher added value. It can automatically change tools and complete drilling, milling, grooving and cutting in a single setup, reducing repeated clamping errors and time loss.

For products requiring only one or two tools, a standard spindle is usually sufficient. As a general guideline, choose an ATC model when one product requires four or more processes or tools. An ATC spindle option normally costs about USD 3,000 more than a standard spindle. Maintenance and operation are broadly similar, but operators should keep the tool holder and collet areas free of wood chips.
How should I choose between 6 kW, 9 kW and 12 kW spindles?
A 6 kW spindle suits lighter cutting and lower-intensity work. A 9 kW spindle covers most solid wood applications and offers a practical balance of cutting capacity, purchase cost and energy use; it is normally sufficient for chair legs, table legs and irregular furniture components. A 12 kW spindle is intended for heavy cutting, thick materials or large cutting loads, but costs more and consumes more power.

Higher power is not automatically better. It also requires greater bed rigidity, stronger transmission components and better overall machine stability. Without a defined heavy-cutting requirement, a 12 kW spindle may not offer better value than a 9 kW spindle.
What machining accuracy can the equipment achieve?
Under correct installation, commissioning and reasonable machining conditions, typical machining accuracy is approximately ±0.10 mm. In the industry, “10 si” generally means 0.10 mm.

Final accuracy is affected by wood species, hardness and moisture content; raw-material bending or deformation; drying and preparation; tool wear and clamping; workholding; machining speed and cutting load; program and toolpath settings; and machine leveling. After installation, we use a dial indicator to inspect machine movement and relevant mechanical accuracy. Repeat positioning accuracy must be confirmed from the technical document or inspection report for the specific model and should not be promised without supporting test data.
How is machine processing efficiency calculated?
Efficiency depends on machine configuration, spindle count, the number of workpieces clamped at one time, process count and product complexity. For example, a 32-head machining center can process about eight workpieces per cycle, while a 16-head model can process about four. Some models process one workpiece per cycle and are better suited to complex or flexible production.

A typical product cycle is around five minutes. Simple products may take about one minute or several minutes, while complex products with many processes may take around 30 minutes. Once you provide drawings, a 3D model or a physical sample, we can perform a machining test and estimate hourly or shift output using the actual cycle time.

02Site & Utilities

How much space should the factory reserve for the machine?
In addition to the machine’s external dimensions, reserve at least approximately one meter on the front, rear and both sides for operation and maintenance. Longer workpieces require additional loading and unloading space.

Also reserve space for the dust collector and ducting, air compressor and air lines, electrical cabinet and power connection, tools and fixtures, maintenance tools, and safe operator access. You can provide the factory length, width, column positions, doorway locations and existing equipment layout, and we can assist with machine placement planning.
What type of dust collection system does the machine require?
The machine is supplied with dust-extraction connection points that can be connected to an existing central dust collection system or an independent extractor. Required airflow, duct diameter and extraction capacity depend on the machine model, spindle count, processed material and number of stations operating simultaneously. Effective extraction reduces chip buildup, keeps the work area clean and limits dust exposure for guide rails, ball screws and electrical components.
What electrical power and compressed air are required?
Voltage, frequency and phase can be configured for the destination country and factory standard, including 380 V / 50 Hz / 3 phase, 380 V / 60 Hz / 3 phase, 220 V / 60 Hz / 3 phase and 415 V / 50 Hz / 3 phase.

Some machines use compressed air for fixtures, cylinders or tool-changing mechanisms. The air compressor is normally not included in the standard machine configuration unless it is explicitly included in the complete order. Before ordering, confirm voltage, frequency, phase, wiring method, and the operating pressure and airflow of the existing compressor.

03Installation & Support

How are installation and training arranged?
We can send an engineer to the customer’s factory for installation, commissioning and training, or provide online video guidance. On-site installation normally takes about 2–3 days, depending on machine type, quantity, site conditions and test-machining requirements.

On-site service normally covers machine installation and leveling; electrical, pneumatic and dust-extraction connection checks; commissioning and accuracy inspection; CNC operation training; software and programming training; customer-product test machining; sample confirmation; and an equipment-use report. The customer is responsible for round-trip airfare, visa, local transport, accommodation and meals, plus an on-site service fee of USD 70 per engineer per day. The machine is formally handed over after the sample test is approved.
How are after-sales service and warranty handled?
The complete machine carries a two-year warranty. During the warranty period, we assume the applicable repair or parts responsibility for failures caused by manufacturing, assembly or component-quality issues.

Standard warranty does not normally cover consumables and wear parts such as cutting tools, milling cutters, drill bits, saw blades, sanding belts and abrasives, polishing wheels and brushes, conveyor and drive belts, rubber pressure and feed rollers, seals, dust filters, and normally worn collets and tool holders. Damage caused by incorrect operation, collision, incorrect wiring, insufficient maintenance or unauthorized modification is charged to the customer, including related parts, freight and service costs.

Customers can send fault descriptions, alarms, photos and video by email or through the after-sales group. We first diagnose remotely; if the problem cannot be resolved remotely, technical personnel can be arranged according to the situation. Parts supply and technical support continue after the warranty expires.
What software and programming support are included?
Some machines include basic control software for operation, coordinate control, program execution and parameter settings. External CAD/CAM software—such as Alphacam, Siemens NX / UG, PowerMill and other third-party programming systems—is normally not included in the machine price and must be legally licensed by the customer.

According to the customer’s software and machine control system, we can provide a suitable post-processor, basic operating programs, common program templates, test-machining programs for the customer’s product, program import and use training, and basic post-processor adaptation support. External software licensing fees are excluded unless explicitly stated in the order.

04Ordering & Payment

What information must the customer provide before ordering?
Provide product photos or drawings so we can confirm workpiece structure, dimensions, machining requirements and machine suitability. Whenever possible, include product photos, 2D dimension drawings, a 3D model, key machining positions, workpiece dimensions, wood species and expected output. If complete drawings are unavailable, clear photos and critical dimensions can be used for an initial evaluation. Test machining is recommended before formal production for custom machines or complex products.
What are the payment terms and production lead time?
Standard payment terms are a 30% deposit and 70% balance. Production begins after the deposit is received. The balance is paid before shipment after production, commissioning and inspection are complete.

Standard models normally require approximately 20 days for factory delivery. Custom-model lead time is evaluated separately according to machine structure, special dimensions, electrical configuration, control system and automation requirements. Before shipment, we provide machine-running video, test video, customer-product sample video, and machine appearance and configuration confirmation materials. Packaging and dispatch are arranged after customer approval and full balance payment.

05Packaging & Shipping

How is the machine packed and transported?
Machines are normally protected with plastic wrapping. For large machines shipped in a full container, the machine is generally wrapped and loaded directly into the container. For less-than-container-load shipping, export wooden-case packing is normally recommended. If a machine exceeds container loading limits, cylinders, protective covers or other external components may be removed for transport. Removed components are labeled and protected separately for straightforward reinstallation.

Before shipment, we can provide packing photos, container-loading photos, machine dimensions, packing dimensions, net and gross weight, and a packing list.